Etsy

How to add an Etsy store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Etsy merchants work with recycled, handmade, and otherwise “artsy” wares to sell their products. Their ecommerce community benefits both sellers and their clientele with a well-updated blog, in-app notes from buyers, coupon codes, discount amounts, and carrier tracking information.

Etsy Requirements

Connection Requirements:

  • An active seller account with Etsy.

  • Etsy username and password (login is case sensitive in the ShipStation popup).

  • Etsy shopname.

Order Import Requirements:

  • Include a Ship To address.

  • Be a non-wholesale order.

Connect an Etsy Store to ShipStation

Follow the steps below to connect your Etsy store to ShipStation:

Connecting to multiple Etsy stores?

If you're connecting multiple Etsy stores to ShipStation, we recommend you log out of any active Etsy sessions before connecting the accounts.

  1. Select the Etsy tile.

    Etsy Logo.
  2. Enter your Etsy Username, then click Find My Shops. This field is case sensitive.

    Connect your Etsy Store form with Etsy Username highlighted.

    Tip

    To locate the username Etsy automatically generated for you when you created your account, perform a People Search on Etsy. The Shop Owner name (this differs from your username and is not what you chose as a username) will appear in the profile page and it will contain the username in the URL.

    Next, click on your name in the search results to pull up your Etsy user profile.

    • Alternatively, perform a Shops Search on Etsy to locate your store, then click the name of the Shop Owner to pull up your Etsy user profile.

    Your Etsy username will be visible at the end of the profile URL:

    Etsy website with arrow pointing to URL.

    See this Etsy username page to learn more.

  3. Select the store you want to connect from the Available Shops dropdown.

    Connect your Etsy Store form with Available shops drop-down highlighted.
  4. Click Connect.

    At this point, you'll be redirected to Etsy to confirm access for ShipStation. If you're not already logged into Etsy, you'll be prompted to log in.

  5. Click Allow Access on the next page to grant ShipStation access to your Etsy store.

    Etsy with Allow Access button highlighted.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Etsy Integration

ShipStation's integration with Etsy supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

Etsy Status

Awaiting Payment

Unpaid

Awaiting Shipment

Paid

Shipped

Shipped

Cancelled

Not Supported

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

Additional Etsy Features

ShipStation's integration with Etsy allows for the following additional features:

Feature

Description

Custom Field Mapping

You can map the Etsy Gift Wrap + Price to one of ShipStation's custom fields. To do this, go to Settings > Selling Channels > Store Setup and click Edit for your Etsy store. In the Store Settings tab, set the drop-down for the custom field you wish this information to map to and save your changes.

New orders that import after this setting has been saved will map the Gift Wrap and Price to the selected custom field in the order.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Etsy Integration

Keep this in mind about ShipStation's integration with Etsy:

  • ShipStation cannot identify when Etsy orders are cancelled. If an Etsy order is cancelled, we recommend that you cancel the order in ShipStation as well.

  • If an order is Sold In Person, ShipStation will use the item's name as both the name and SKU for the product.

  • Etsy only accepts one tracking number per shipment.

Etsy Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

"(404) Not Found error" when trying to connect ShipStation to Etsy.

This error typically means that the username that is being entered into ShipStation is incorrect, or is incorrectly formatted. See our note in Step 5 of the Connect an Etsy store to ShipStation section for details on where to find your Etsy username.

This field is case sensitive, so make sure you're using the username exactly as it appears on Etsy.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information