How to add an Etsy store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
Etsy provides a marketplace for merchants who sell upcycled, vintage, and handmade products. The Etsy e-commerce community benefits both sellers and their customers with a well-updated blog, in-app notes from buyers, coupon codes, discount amounts, and carrier tracking information. Etsy integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Etsy account with each order's shipment details as soon as you create each label.
Connection Requirements:
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An active seller account with Etsy.
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Etsy username and password (NOTE: the username field is case sensitive in the ShipStation pop-up).
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Etsy shopname.
Your Etsy Username is Different from Your Login Credentials
The username you use to connect your Etsy account to ShipStation is not the same username that you use to log into Etsy. It is a separate username automatically generated by Etsy when you created your account.
To locate your Etsy username, perform a People Search on Etsy. Click your name in the search results to pull up your Etsy profile.
Your Etsy username will be visible at the end of the profile URL, after the backslash:
Alternatively, perform a Shops Search on Etsy to locate your store, then click the name of the Shop Owner to pull up your Etsy user profile.
Learn more about your username from the Etsy Help Center.
Order Import Requirements:
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Include a Ship To address.
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Be a non-wholesale order.
To connect your Etsy store to ShipStation:
Connecting to multiple Etsy stores?
If you're connecting multiple Etsy stores to ShipStation, we recommend you log out of any active Etsy sessions before connecting the accounts.
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Select the Etsy tile.
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Enter your Etsy Username, then click Find My Shops. This field is case sensitive.
Your Etsy Username is Different from Your Login Credentials
The username you use to connect your Etsy account to ShipStation is not the same username that you use to log into Etsy. It is a separate username automatically generated by Etsy when you created your account.
To locate your Etsy username, perform a People Search on Etsy. Click your name in the search results to pull up your Etsy profile.
Your Etsy username will be visible at the end of the profile URL, after the backslash:
Alternatively, perform a Shops Search on Etsy to locate your store, then click the name of the Shop Owner to pull up your Etsy user profile.
Learn more about your username from the Etsy Help Center.
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Select the store you want to connect from the Available Shops drop-down.
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Click Connect.
At this point, you'll be redirected to Etsy to confirm access for ShipStation. If you're not already logged in to Etsy, you'll be prompted to log in.
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Click Allow Access on the next page to grant ShipStation access to your Etsy store.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
The ShipStation integration with Etsy supports the following standard features:
The ShipStation integration with Etsy allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Custom Field Mapping |
You can map the Etsy Gift Wrap + Price to one of ShipStation's custom fields. To do this, go to New orders that import after this setting has been saved will map the Gift Wrap and Price to the selected custom field in the order. |
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ShipStation does not display Etsy's Ship By Date. Currently, we map the Etsy Expected Ship By Date to ShipStation’s Ship by date field.
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Etsy no longer includes your buyer's Etsy username in the order data send (to ShipStation or to third-party platforms). Instead, the Buyer ID is a string of numbers, unique to each Etsy customer. ShipStation uses this number as the Marketplace Username when creating a Customer Record, which identifies your Etsy customers and their order history in ShipStation. Use the order number and buyer email to locate the order inside your Etsy dashboard.
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ShipStation cannot identify when Etsy orders are cancelled. If an Etsy order is cancelled, we recommend that you cancel the order in ShipStation as well.
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If an order is Sold In Person, ShipStation will use the item's name as both the name and SKU for the product.
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Etsy only accepts one tracking number per shipment.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Error: Receipts is not a valid value for Int32 |
What it means: This error is typically due to an incorrect Etsy username when you try to connect Etsy to ShipStation. It typically means that the username entered into ShipStation is incorrect or incorrectly formatted. What to do: Reconfigure your Etsy store and ensure you are using your Etsy username and not login name. This field is case-sensitive, so make sure you're using the username exactly as it appears in Etsy. |
|
Error: (404) Not Found |
What it means: This error occurs when you try to connect Etsy to ShipStation. It typically means that the username entered into ShipStation is incorrect or incorrectly formatted. What to do: Reconfigure your Etsy store and ensure you are using your Etsy username and not login name. This field is case-sensitive, so make sure you're using the username exactly as it appears in Etsy. |