CrateJoy

How to add a CrateJoy store to ShipStation, what features are available, and other need-to-know details.

ShipStation and Cratejoy help you to create a subscription product for your business and keep loyal subscription customers. Cratejoy hosts your website, collects customer payments, e-mails your subscribers about one-time sales, and has built-in marketing features like a referral program.

Cratejoy Requirements

Connection Requirements:

Order Import Requirements:

  • Include a Ship To address.

  • Be ready to ship.

Connect a Cratejoy store to ShipStation

To connect your Cratejoy store to ShipStation:

  1. Log in to your Cratejoy account here.

  2. Click Apps on the bottom left and select App Store.

    Cratejoy menu App Store.
  3. Find the section for Available Apps and press the blue Activate ShipStation Integration button.

  4. Select the Cratejoy tile.

    Cratejoy logo.
  5. Copy the auto-generated Username, Password and XML Endpoint from Cratejoy and paste them into the corresponding fields in the ShipStation connection window.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Cratejoy Integration

ShipStation's integration with Cratejoy supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

Cratejoy Status

Awaiting Payment

unpaid

Awaiting Shipment

paid

Shipped

shipped

Cancelled

cancelled

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Cratejoy Integration Notes

Table 1. FAQs about CrateJoy and ShipStation

Question

Answer

When are shipments synced with my ShipStation account?

Shipments are synced on the order date of the shipment, which is the date listed on an individual shipment in the Cratejoy Merchant Portal.

Will past shipments automatically sync when I install ShipStation?

Yes. In the rare case that this doesn't automatically happen, you can force a manual sync through your ShipStation account.

If you are looking for a missing order, see our Import orders from a Store article.

Are shipments automatically marked as shipped?

ShipStation will send CrateJoy the tracking number when an order in your ShipStation account is updated as shipped.

If you have Auto Mark as Shipped turned in your Cratejoy account, under Settings > Shipping, then your shipments will get automatically marked as shipped and updated with the tracking number. The Cratejoy Shipment Notice, if turned on under Settings > Notifications, would also go out once a shipment is marked as shipped.

What happens when a shipment is cancelled in Cratejoy?

When a shipment is cancelled in Cratejoy, they send that new status to your ShipStation account and update the order so it will not get shipped out erroneously.

If a shipment is uncancelled, however, ShipStation does not update the applicable shipment and move it back into 'Awaiting Shipment'. Whenever a shipment is uncancelled, you will want to find the shipment in your ShipStation account and manually move it back to 'Awaiting Shipment'.

How do I know what to ship in ShipStation?

Shipments from Cratejoy are listed in your ShipStation account as Orders. You can set up filters within your ShipStation account by a date range matching your batch's date range in the Shipments tab of the Cratejoy Merchant Portal.

It is good practice to export a list of shipments from Cratejoy after filtering by Status: Unshipped and Batch: Current Batch when fulfilling orders to ensure the two lists match.

For help understanding filters in ShipStation, see our Filter Orders article.


Source: CrateJoy’s ShipStation FAQs page

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information