1. ShipStation
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  3. Stores A-C

CrateJoy

ShipStation and Cratejoy help you to create a subscription product for your business and keep loyal subscription customers. Cratejoy hosts your website, collects customer payments, e-mails your subscribers about one-time sales, and has built-in marketing features like a referral program.

Requirements

Connection Requirements:

  • An active account with Cratejoy. Click here to sign up for a free 14-day trial!

Order Import Requirements:

  • Include a Ship To address.

  • Be ready to ship.

Connect a Cratejoy store to ShipStation

Follow the steps below to connect your Cratejoy store to ShipStation:

  1. Login to your Cratejoy account here.

  2. Click Apps on the bottom left and select App Store.

    Cratejoy menu App Store.

  3. Find the section for Available Apps and press the blue Activate ShipStation Integration button.

  4. Open a new tab or browser window and log in to your ShipStation account.

  5. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  6. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  7. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  8. Select the Cratejoy tile.

    Cratejoy logo.

  9. Copy athe auto-generated Username, Password and XML Endpoint from Cratejoy and paste them into the corresponding fields in the ShipStation connection window.

  10. Click Test Connection, then Connect if the test is successful.

After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to Cratejoy supports for the following standard features:

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark

Customer Emails
Green checkmark

Customer Phone Numbers
Green checkmark

Requested Service
Red X mark

Payment Method
Red X mark

Discounts
Red X mark

Identifies Gift Orders
Green checkmark

Internal Notes
Green checkmark

Notes from Buyer
Green checkmark

Order Weight
Green checkmark

Item Weight
Green checkmark

Item Images
Green checkmark

Item Options
Green checkmark

Item Warehouse Location
Red X mark

Status Mappings

Status

Cratejoy Status

Awaiting Payment

unpaid

Awaiting Shipment

paid

Shipped

shipped

Cancelled

cancelled

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark

Tracking Number
Green checkmark

Carrier
Green checkmark

Service
Green checkmark

Carrier Fee
Green checkmark

Note to Buyer
Green checkmark

Item Information
Green checkmark

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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