Rithum (formerly ChannelAdvisor)

How to add a Rithum (formerly ChannelAdvisor) account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Our Rithum (formerly ChannelAdvisor) integration provides features like automation rules to alert you about high-value orders and one-click return management. Sharpen your ecommerce order-fulfillment process with ShipStation and Rithum.

Don't yet have an account? Request a demo of the full Rithum platform.

Rithum Requirements

Connection Requirements:

  • An active account with Rithum.

  • Your Profile ID and Product Identifier information.

Order Import Requirements:

  • Include a Ship To address.

Connect a Rithum account to ShipStation

To connect your Rithum account to ShipStation:

  1. Log in to your Rithum account.

  2. Go to your Account Authorization page.

  3. Expand the Account List.

    ChannelAdvisor Account Authorizations settings open with arrow pointing to Account List menu.
  4. Copy the Profile ID for the account you want to link to ShipStation.

  5. Select the Rithum tile.

    rithum_tile.png
  6. Paste the Rithum Profile ID into the requested field and choose a product identifier.

  7. Click Test Connection.

  8. Back on the Account Authorization page in Rithum, you should see a developer named ShipStation - ShipStation. If you don't see that developer, refresh the page.

  9. Under Actions for the ShipStation - ShipStation developer, click Allow Access.

  10. Back in the connection window on ShipStation, click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

If you have multiple Rithum profiles, repeat the steps above to create a Rithum store for each profile you want to handle through ShipStation.

Available Features for Rithum Integration

The ShipStation integration with Rithum supports the following standard features:

Additional Features for the Rithum Integration

The ShipStation integration with Rithum allows for the following additional features:

Feature

Description

Displays Rithum Inventory counts

ShipStation can display Rithum inventory stock count in the order details, as long as Rithum is set as the Inventory Source for your Ship From Location.

Tags orders based on Distribution Center

ShipStation will automatically tag Rithum orders based on the Distribution Center for the order.

To use this feature, you must first create a tag with a Tag Name that matches the Distribution Code for your Rithum Distribution Center.

Manage Tags pop-up. Red box highlights Tag labeled Los Angeles. Red arrow points to button: +Add Tag.

By default, ShipStation will only import orders if all the products have the same distribution center to prevent duplicate shipments with other Rithum integrations. Contact ShipStation Support if you wish to change this setting and import all orders.

When the Rithum store is set to import all orders, any order containing items from more than one distribution center will include their respective distribution-center tags.

Imports Dimensions

When importing orders, ShipStation will attempt to pull the product dimensions from Rithum and use that as the Size for the order. This setting only affects single-item orders with a quantity of one.

Imports Ship By Date

Rithum can import a Ship By Date.

ChannelAdvisor Support-Enabled Available Features

In addition to the features listed above, you can enable the following settings for your ChannelAdvisor store via the ShipStation User Success team.

Feature

Description

Custom Fields

Map up to three Custom Fields for a ChannelAdvisor store.

Available custom fields:

  • Order ID

  • Payment Type

Import 'Pending Shipment' orders as Pending Fulfillment

ShipStation will import ChannelAdvisor orders in the Pending Shipment status as Pending Fulfillment. If this setting is not enabled, Pending Shipment orders will not import into ShipStation until they enter a supported status.

Import 'Deposited' orders as Awaiting Shipment

ShipStation will import ChannelAdvisor orders in the Deposited status as Awaiting Shipment. If this setting is not enabled, Deposited orders will not import into ShipStation until they enter a supported status.

Import Item Options

If enabled, ShipStation will import all Attributes as item options for ChannelAdvisor orders.

Import only Variant Attributes

If enabled, ShipStation will import only variant Attributes as item options for ChannelAdvisor orders.

Import both Bundle and Bundle Components as Line Items

If enabled, ShipStation will import both the main bundle product and all the bundle components as separate line items. If this setting is not enabled, ShipStation will only import the main bundled product.

Import only Bundle Components as Line Items

If enabled, ShipStation will import the bundle components of a bundled product, but not the main bundle product itself. If this setting is not enabled, ShipStation will only import the main bundled product.

Fulfillment Type Filter

By default, ShipStation will only import ChannelAdvisor orders if the order is set to be fulfilled by the account holder, and will skip over FBA orders or orders in multiple distribution centers.

At your request, we can disable this filter so that all ChannelAdvisor orders import into ShipStation.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the ChannelAdvisor Integration

  • If you have multiple country profiles for your ChannelAdvisor account, you'll need to create a ChannelAdvisor store connection for each specific profile.

  • When manually marking orders as complete, ShipStation will only submit the tracking number (no carrier or service) to ChannelAdvisor.

ChannelAdvisor Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Carrier/class lookup failed

This error message means that the carrier or class codes ShipStation is submitting to ChannelAdvisor have not been registered in your ChannelAdvisor account yet. These shipment updates cannot be sent to ChannelAdvisor.

Review ChannelAdvisor's article about their shipping carrier options to learn how to add a new shipping carrier. NOTE: You must also be logged in to Channel Advisor's support page to view.

Download the attached file at the bottom of this article to see a complete list of the ChannelAdvisor carrier and class codes. The file contains two tabs:

  • ChannelAdvisor Default Codes - The default Carrier/Class Codes configured in ChannelAdvisor.

  • Additional Carrier/Class Codes - Other Carrier/Class Codes used by ShipStation with ChannelAdvisor.

If the carrier you use is not on this list, please contact ShipStation Support and they will provide you with the necessary carrier/class codes, if available.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information