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Bonanza

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ShipStation Content Team

Updated

How to add a Bonanza store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Bonanza is the marketplace for “Everything But The Ordinary.” Features like customer-selected shipping methods, transmissions of tracking data back to marketplace, and automatic feedback submissions help to build your brand and develop your customer relationships. Bonanza integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Bonanza account with each order's shipment details as soon as you create each label.

Bonanza Requirements

Connection Requirements:

  • An active seller account on Bonanza.

  • Bonanza username and password.

  • Users must be logged in as an Admin in Bonanza for the connection to a third party to go through.

Order Import Requirements:

  • Include a Ship To address.

  • Checkout status for the order must be Complete.

Connect a Bonanza store to ShipStation

To connect your Bonanza store to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  3. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  4. Select the Bonanza tile.

    Bonanza logo on square tile button

  5. Click Connect.

    Bonanza connection pop-up window open in ShipStation settings with arrow pointing to "Connect" button

  6. Login to your Bonanza account to authorize access for ShipStation. If you were already logged in to Bonanza, this step will be skipped.

  7. Click Return to ShipStation.

    Bonanza Signup Success screen with arrow pointing to Return to ShipStation button.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Bonanza Integration

The ShipStation integration with Bonanza supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Red X mark. Unsupported feature. No.

Requested Service*

Green checkmark. Supported feature. Yes.

Payment Method

Green checkmark. Supported feature. Yes.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Green checkmark. Supported feature. Yes.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Bonanza Status

Awaiting Payment

Checkout status is Complete but order status is something other than those listed below

Awaiting Shipment

Complete

Shipped

Shipped

Cancelled

Cancelled

On Hold

Not Supported

Sent with Shipment Update

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Red X mark. Unsupported feature. No.

Additional Features for Bonanza

The ShipStation integration with Bonanza allows for the following additional features:

Feature

Description

Automatic Customer Feedback

Define up to three feedback messages in the Bonanza store's settings. ShipStation will cycle through these messages and leave feedback automatically when sending the shipment update to Bonanza.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Bonanza Integration Notes

  • You must be logged into Bonanza as an Admin user for the connection to a third party to complete successfully.

Bonanza Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Nullable object must have a value.

This error may occur when you are trying to import orders from Bonanza. It indicates that one or more of the required address fields on an order are not filled in.

Check your recent orders to ensure the customer's Ship To address is completed in full. Even if the address appears to be complete, we recommend you Edit it to ensure the address was entered properly. Some customers try to enter their entire address on Address Line 1.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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