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Big Cartel

Big Cartel builds simple tools for artists and makers so they can make money doing what they love. Create an online shop in just a few minutes and easily customize your site’s design, add products, and manage your inventory. It’s the perfect home for business owners who want less time working on their store and more time creating their goods.

Requirements

Connection Requirements:

  • An active account with BigCartel. You can sign up for a free Big Cartel Gold account here!

Order Import Requirements:

  • Order must be paid for. Unpaid orders are not available in ShipStation.

Connect a Big Cartel store to ShipStation

Follow the steps below to connect your Big Cartel store to ShipStation:

Note

If you're connecting multiple Big Cartel stores to ShipStation, we recommend you log out of any active Big Cartel sessions before connecting the accounts.

  1. Go to Account Settings (the wrench icon in the upper right).

    V3_TB_Settings_MRK.png

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    V3a_SET_SB_SC_StoreSetup_MRK.png

  3. Click + Connect a Store or Marketplace.

    SET_SC_SSU_ConnectMarketplaceBTN_MRK.png

  4. Select the Big Cartel tile.

    bigcartel_tile.png

  5. Click Connect.

  6. Login to your Big Cartel account to authorize the connection. If you were already logged in to Big Cartel, this step will be skipped.

After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to Big Cartel supports for the following standard features:

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark

Customer Emails
Green checkmark

Customer Phone Numbers
Red X mark

Requested Service
Red X mark

Payment Method
Red X mark

Discounts
Green checkmark

Identifies Gift Orders
Red X mark

Internal Notes
Red X mark

Notes from Buyer
Green checkmark

Order Weight
Red X mark

Item Weight
Red X mark

Item Images
Green checkmark

Item Options
Green checkmark

Item Warehouse Location
Red X mark

Status Mappings

Status

Big Cartel Status

Awaiting Payment

Not Supported

Awaiting Shipment

unshipped

Shipped

Not Supported

Cancelled

Not Supported

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark

Tracking Number
Red X mark

Carrier
Red X mark

Service
Red X mark

Carrier Fee
Red X mark

Note to Buyer
Red X mark

Item Information
Red X mark

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with Big Cartel:

  • ShipStation will only import unshipped orders from Big Cartel. The order must be paid for before it will be exposed to ShipStation.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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