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Big Cartel

How to add a Big Cartel store to ShipStation, what features are available, and other need-to-know details.

This article contains:

Big Cartel builds simple tools for artists and makers so they can make money doing what they love. Create an online shop in just a few steps, then customize your site’s design, add products, and manage your inventory.

Requirements

Connection Requirements:

Order Import Requirements:

  • Order must be paid for. Unpaid orders will not import to ShipStation.

Connect a Big Cartel store to ShipStation

Follow the steps below to connect your Big Cartel store to ShipStation:

Note

If you're connecting multiple Big Cartel stores to ShipStation, we recommend you log out of any active Big Cartel sessions before connecting the accounts.

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  4. Select the Big Cartel tile.

    BigCartel logo

  5. Click Connect.

  6. Log in to your Big Cartel account to authorize the connection. If you were already logged in to Big Cartel, this step will be skipped.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration with Big Cartel supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark. Unsupported feature. No.

Customer Emails
Green checkmark. Supported feature. Yes.

Customer Phone Numbers
Red X mark. Unsupported feature. No.

Requested Service
Red X mark. Unsupported feature. No.

Payment Method
Red X mark. Unsupported feature. No.

Discounts
Green checkmark. Supported feature. Yes.

Identifies Gift Orders
Red X mark. Unsupported feature. No.

Internal Notes
Red X mark. Unsupported feature. No.

Notes from Buyer
Green checkmark. Supported feature. Yes.

Order Weight
Red X mark. Unsupported feature. No.

Item Weight
Red X mark. Unsupported feature. No.

Item Images
Green checkmark. Supported feature. Yes.

Item Options
Green checkmark. Supported feature. Yes.

Item Warehouse Location
Red X mark. Unsupported feature. No.

Status Mappings

Status

Big Cartel Status

Awaiting Payment

Not Supported

Awaiting Shipment

unshipped

Shipped

Not Supported

Cancelled

Not Supported

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark. Supported feature. Yes.

Tracking Number
Red X mark. Unsupported feature. No.

Carrier
Red X mark. Unsupported feature. No.

Service
Red X mark. Unsupported feature. No.

Carrier Fee
Red X mark. Unsupported feature. No.

Note to Buyer
Red X mark. Unsupported feature. No.

Item Information
Red X mark. Unsupported feature. No.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Keep in mind this point about ShipStation's integration with Big Cartel:

  • ShipStation will only import unshipped orders from Big Cartel. The order must be paid for before it will be exposed to ShipStation.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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