How to add a 3dcart store to ShipStation, what features are available, and other need-to-know details.
3dcart is an ecommerce platform that helps online retailers open, operate, and maintain a successful ecommerce website with hundreds of features built into its software. Fully scalable and customizable, 3dcart currently powers more than 17,500 global merchants, and its support team is always available at no additional cost, 24/7/365.
Connection Requirements:
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An active 3dcart account.
3dcart username and password.
Order Import Requirements:
Orders must contain physical products that need to be shipped.
ShipStation only imports 3dcart products if the ShipmentID matches the ItemShipmentID.
Follow the steps below to connect your 3dcart store to ShipStation:
Log in to your 3dcart account.
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Click Modules in the left-hand sidebar.
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Locate the REST API, and Enable it if it's not already enabled.
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Click Settings for the REST API.
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On the REST API page that opens, click the Add button in the upper-right-hand corner:
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Enter 9ff5a12b310ec4ea9d22666ecaf249d8 as the Public Key and click Save.
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Click Authorize in the window that appears.
A ShipStation window will pop up and request you log in to your ShipStation account, if you're not already logged in. If no popup appears, make sure to disable any popup blockers on your browser.
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Select your Product Weight Units from the drop-down menu.
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Click Connect.
After you've completed the above steps, your 3dcart store will be connected to ShipStation.
ShipStation's integration with 3dcart supports the following standard features:
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Common ShipStation Features |
Status Mappings
Sent with Shipment Update
|
Additional Features
ShipStation's integration with 3dcart allows for the following additional features:
Feature |
Description |
|---|---|
Configurable Time Zone |
By default, ShipStation assumes that the 3dcart store's server uses UTC as the timezone. If your 3dcart account uses a different server timezone, define it in the store's settings. |
Imports orders with multiple Ship To addresses |
If a 3dcart order has more than one Ship To address, ShipStation will create multiple orders based on the Ship To address. |
Support-Enabled Features
In addition to the features listed above, enable the following settings for your 3dcart store via the ShipStation User Success team.
Feature |
Description |
|---|---|
Custom Fields |
Custom Fields: Up to three Custom Fields can be mapped for a 3dcart store. Available custom fields are as follows:
|
Use Buyer Email As Username |
By default, ShipStation will identify 3dcart customers based on User ID first, then Email address if no User ID is available. If this setting is enabled, ShipStation will only identify customers based on Email address. |
Keep this in mind about ShipStation's integration with 3dcart:
A Ship To Phone Number is required when sending shipment updates to 3dcart. If a Ship To Phone Number is not listed in the order information, ShipStation will use a substitute phone number of 000-000-0000.
ShipStation does not submit a carrier or service to 3dcart when sending the shipment update. 3dcart will determine the carrier based on the requested service.
3dcart only allows a single ShipStation connection. For example, if your 3dcart store is connected to a US account but you also ship from Canada, you will not be able to add your 3dcart to the Canadian account, too.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Why is the Order Date in ShipStation different than the Order Date in 3dcart? |
This usually occurs because the 3dcart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone. Update the store's settings so the store is using the same timezone as the server your 3dcart store is hosted on. |
Why are certain orders placed late in the day not importing into ShipStation? |
Similar to the issue above, this typically occurs because the 3dcart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. Update the store's settings so that the store is using the same timezone as the server your 3dcart store is hosted on. |