3dcart is an ecommerce platform that helps online retailers open, operate, and maintain a successful ecommerce website with hundreds of features built into its software. Fully scalable and customizable, 3dcart currently powers more than 17,500 global merchants, and its support team is always available at no additional cost, 24/7/365.
Connection Requirements:
An active 3dcart account. You can sign up for a free 15-day 3dcart trial here!
Order Import Requirements:
Contain products which need to be shipped.
Follow the steps below to connect your 3dcart store to ShipStation:
Login to your 3dcart account.
-
Click Modules in the lefthand sidebar.
-
Locate the REST API, and Enable it if it's not already enabled.
-
Click Settings for the REST API.
-
On the REST API page that opens, click the Add button in the upper righthand corner:
-
Enter 9ff5a12b310ec4ea9d22666ecaf249d8 as the Public Key and click Save.
-
Click Authorize in the window that appears.
A ShipStation window will pop up and request you log into your ShipStation account, if you're not already logged in. If no popup appears, make sure to disable any popup blockers on your browser.
-
Select your Product Weight Units from the drop-down menu.
-
Click Connect.
After you've completed the above steps, your 3dcart store will be connected to ShipStation.
ShipStation's integration to 3dcart supports for the following standard features:
|
Common ShipStation Features |
Status Mappings
Sent with Shipment Update
|
Additional Features
ShipStation's integration to 3dcart allows for the following additional features:
Feature |
Description |
|---|---|
Configurable Time Zone |
By default, ShipStation assumes that the 3dcart store's server uses UTC as the timezone. If your 3dcart account uses a different server timezone, you can define it in the store's settings. |
Imports orders with multiple Ship To addresses |
If a 3dcart order has more than one Ship To address, ShipStation will create multiple orders based on the Ship To address. |
Support Enabled Features
In addition to the features listed above, the following settings can be enabled for your 3dcart store by the ShipStation User Success team or your Account Manager.
Feature |
Description |
|---|---|
Custom Fields |
Custom Fields: Up to three Custom Fields can be mapped for a 3dcart store. Available custom fields are as follows:
|
Use Buyer Email As Username |
By default, ShipStation will identify 3dcart customers based on User ID first, then Email address if no User ID is available. If this setting is enabled, ShipStation will only identify customers based on Email address. |
Here are some things you should keep in mind about ShipStation's integration with 3dcart:
A Ship To Phone Number is required when sending shipment updates to 3dcart. If a Ship To Phone Number is not listed in the order information, ShipStation will use a substitute phone number of 000-000-0000.
ShipStation does not submit a carrier or service to 3dcart when sending the shipment update. 3dcart will determine the carrier based on the requested service.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Why is the Order Date in ShipStation different than the Order Date in 3dcart? |
This usually occurs because the 3dcart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone. Update the store's settings so that the store is using the same timezone as the server your 3dcart store is hosted on. |
Why are certain orders placed late in the day not importing into ShipStation? |
Similar to the issue above, this typically occurs because the 3dcart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. Update the store's settings so that the store is using the same timezone as the server your 3dcart store is hosted on. |