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I use third-party software to connect to ShipStation (e.g. WMS connector). Are ShipStation working with the third-party software providers to ensure the required changes are implemented in time?
ShipStation has not received any requests from third-party software providers to make changes related to the Windsor Framework. If you require a change related to a third-party provider, please liaise directly with your provider to ensure any required changes are coordinated with ShipStation at the earliest opportunity.
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What will happen to shipments that are mid-transit during the cutover?
Please liaise directly with your carriers to understand their approach. For the most part, with consignments already in transit when the change is applied, carriers have advised there will be no impact.
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What about Returns?
In the first instance, we would recommend that you refer to your carriers for more information regarding their handling of Undelivered and Returns parcels. ShipStation's understanding is that undelivered parcels and returns from NI to GB will not be impacted by the change. Where carriers continue to support returns from UK to NI, you should liaise directly with your carriers on the steps that may be required to ensure compliance
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Will any carrier shipping label updates be introduced as part of this change?
None have been identified at the time of issue. ShipStation to advise as carrier analysis progresses.
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Are ShipStation in discussions with HMRC regarding this change?
No. ShipStation carrier partners are working directly with HMRC on implementing the change. There is no data obligation for ShipStation’s platform to pass information directly to HMRC and we have therefore based our position on how each of the impacted carriers is implementing the change.
Many carriers are working closely with HMRC to interpret the new requirements for their own operations, and this has resulted in variances in approach between carriers. You should look to work closely with your carrier to understand their approach and discuss with your own HMRC contacts if you are uncertain.