UPS is upgrading to a new security protocol called OAuth 2.0, which requires all shipping platforms with a UPS connection to reauthenticate their accounts. To avoid service disruptions and continue using your UPS account for label creation, rate comparisons, and other functionalities within ShipStation, please complete the reauthentication process by August 5, 2024.
To complete the required changes, you will need the following information that is associated with the UPS account number you have configured in ShipStation:
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UPS.com username or email account login
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Password for the account
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Please note that additional information is required if you also use UPS Mail Innovations.
To reauthorize your UPS account connection:
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Go to Account Settings.
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Select Shipping, then choose Carriers from the sidebar.
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Click the Your Carrier Accounts tab.
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Select the 3 dots to the right of your UPS connection and click Carrier Settings.
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Enter your account Postal Code and Country Code.
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Click Reconnect Account. This will redirect you to the UPS website to authenticate the account.
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Follow the UPS authorization page prompts to complete the reauthorization process.
If you receive an error stating,"The account number provided is not associated with the UPS login and password you are trying to authorize," you may need to add your ShipStation account to your UPS.com account.
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Go to UPS.com and log into your account.
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Click Profile Settings and select Accounts and Payment.
On the Accounts and Payment page, you will see a list of your currently authenticated UPS account(s). If your account is not listed, you will need to add it.
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Click the Add a Payment Method drop-down and select Add Existing Account.
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Click the Add button
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Select Documents and Packages as Payment Account Type and enter the Account Number, Nickname, and select the Country associated with the account. Then click the Next button.
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Open the Account Verification Method page and select Pin Verification. A PIN will be sent to the email associated with the account for verification.
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Select I already have a pin once that email is received and enter the pin and email associated with the account, then click the Next button.
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Enter your password and click Submit.
Your account has been successfully added. You should now see your account listed in your ShipStation account.
What happens if I don’t upgrade by August 5, 2024?
You will not be able to process UPS shipping labels or see rates with your personal UPS accounts in ShipStation.
Will I still be able to see my negotiated rates in ShipStation?
Yes, if you have negotiated rates on your UPS account those should be reflected in ShipStation.
Will this impact what I am charged for my UPS shipments?
No, this update does not affect the rates you have negotiated with UPS.