GlobalPost from ShipStation

GlobalPost is a modern, economical way to ship internationally from Canada to more than 220 countries*. Create GlobalPost Standard International shipping labels packages up to 25kg. Then, drop off at your nearest Canada Post office. Your packages will be collected by GlobalPost and sent through our network to their final destination.

*GlobalPost does NOT ship to the following countries: Cuba, Iran, North Korea, Syria, Sudan

GlobalPost from ShipStation is automatically available once you’ve set up your ShipStation Carriers payment method.

The benefits of shipping with GlobalPost include:

  • Some of the most competitive rates for international shipping (visit the GlobalPost List Pricing page for rate details)

  • Electronic customs forms submission - you no longer have to worry about printing customs forms!

  • Automatic Harmonized System Codes - as long as your item descriptions are accurate, GlobalPost will add the proper HS Codes to your customs forms!

  • No minimum volume requirements

  • Up to $100 loss/damage coverage included on Standard shipments

  • Dedicated GlobalPost tracking

To ship with GlobalPost, select one of the GlobalPost services in your Services drop-down menu, then create the label like you normally would.

When configuring your GlobalPost shipments, we recommend you always include accurate package dimensions for the shipment, in addition to the weight. GlobalPost uses dimensional weight, so even though dimensions are not required for you to create a label, adding the package dimensions will ensure you receive the most accurate rate. Because GlobalPost uses dimensional weight, in most cases where dimensions are not included for the shipment, you will receive a post-shipment adjustment back to your account for the difference in the rate paid versus the actual rate.

Service menu with the GlobalPost services highlighted

Economy service not yet available in Canada. Coming soon!

When shipping with GlobalPost, your international shipments will receive a label with the nearest GlobalPost Processing Facility address. Once the facility receives the shipment, it will be relabeled with its international label and all required customs documentation. It will then be sent to the recipient via a GlobalPost partner carrier.

Drop off the shipment(s) at your local Canada Post office and we'll take it from there!

GlobalPost from ShipStation Requirements

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

Activate ShipStation Carriers

Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.

To activate ShipStation Carriers:

  1. Click the Get Started button.

    ShipStation Carriers settings with arrow pointing to Get Started button
  2. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.

Enable Auto-Funding For a Seamless Experience

We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.

Adding New ShipStation Carriers

ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.

Go to Settings > Shipping > Carriers and click the Update button.

ShipStation Carriers settings showing a notification banner for new services and the Update button selected

Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.

Available Features for GlobalPost from ShipStation

GlobalPost from ShipStation supports the following standard features and services:

GlobalPost from ShipStation Services

GlobalPost from ShipStation offers single-piece shipping with the services listed below:

GlobalPost Standard International

Available Package Types

Max Weight

Min Dimension

Max Dimension

Package

11 kg to US

25 kg to other countries

5" x 3.5" x 0.75"

Max Length (the longest side) is 24"

Length + Width + Height cannot exceed 36"

Additional service details:

  • Tracking: Door to door

  • Maximum value of goods: varies by country (up to $2000 CAD)

  • Default loss/damage coverage: up to $100 against loss or damage + shipping costs

  • Duties & taxes: paid by recipient (DDU)

  • Requires drop off at a Canada Post office.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

GlobalPost Shipping Tools

GlobalPost also provides some useful tools to assist in your international shipping: The HS Classification Tool (or Harmonization Code Lookup) and the Duties & Taxes Calculator.

HS Code Lookup Tool

The Harmonization Code Lookup tool helps you find the appropriate harmonization codes for your customs declarations. We recommend always including the correct harmonization codes on your customs declarations to ensure the destination country's customs authority can process your shipment in the quickest way possible.

To use the lookup tool, enter a simple item description in the search field and click Find Code. You'll then be prompted to drill down on the details of your item with a series of multiple-choice questions until the right code has been identified.

GlobalPost HS code lookup page with "Shirts" entered into search field and "Construction" options available for selection

You can then enter the code into the Harmonization Code field for the shipment in ShipStation.

The Harmonization Code field is highlighted in the customs declarations section of Order Details.

If you have a product catalog in ShipStation, you can enter the product's harmonization code into the product details and ShipStation will automatically add it to the customs declaration for every order containing that product.

Product Details Customs tab.

Duties & Taxes Calculator

The Duties & Taxes Calculator can help you estimate how much duties and taxes can be expected when shipping certain types of goods (based on your HS code) to certain countries. Know in advance how much you’ll be charged for duties & taxes so you can budget appropriately.

This can be very helpful for US-based accounts when using GlobalPost Plus, which is a Delivered Duties Paid (DDP) service available when shipping GlobalPost via a Stamps.com account

The GlobalPost Duties and Taxes Calculator screen

File a Claim for Loss or Damage

Should any of your GlobalPost shipments that include loss/damage coverage become lost or damaged in transit, you can file a claim within 90 days of the shipment date.

GlobalPost Standard shipments include up to $100 in loss/damage protection.

Requirements for Filing a Claim

  • All claims must be filed by the shipper, not the recipient.

  • Damage claims can be submitted at any time. Claims for lost packages cannot be submitted until 30 days after the shipment date.

  • All claims must be submitted within 90 days after the shipment date.

How to File a Claim

  1. Go to the GlobalPost Claim Form page.

  2. Fill in the online form:

    • You will need a good contact email, the shipment tracking number and shipment date, and claim amount.

    • Do not include the shipping cost when filling in the Claim Amount field. If the claim is approved, the shipping cost will be added to your total payment.

    • For damage claims, upload an image of the damaged shipment.

  3. Send the form when all fields have been completed.

    • If you submit a partially completed form, GlobalPost will not be able to process your claim and will notify you via email. Complete any missing information on your previously submitted claim form and resubmit it, or complete a new claim.

Once a claim has been approved, the refund will be immediately credited to your shipping account. It can take up to 3 weeks for a claim to be processed. Please contact GlobalPost if you have not received a response to your claim within 3 weeks.

If you feel your claim was incorrectly denied, please submit a new claim with new or updated information.

Notes About GlobalPost in ShipStation

  • The label you'll print from ShipStation for single-piece GlobalPost shipments will be a domestic Canada Post shipping label.

    This label is used to ship the package to a GlobalPost sorting facility, where GlobalPost will relabel the package and include any necessary documents for international shipping.

  • You will not print customs forms in ShipStation.

    ShipStation will submit the customs information electronically, and GlobalPost will include the necessary customs documents when the package is relabeled at their sorting facility.

  • GlobalPost Standard shipments include default loss/damage coverage. Economy shipments do not include any default loss/damage coverage.

    Additional Carrier Insurance is not available for GlobalPost shipments. However, you can add third-party insurance to GlobalPost shipments, with a maximum declared value of $400 USD.

  • To ship in a Rolls package type using ShipStation, select the standard Package option. Do not include dimensions for Rolls. Use the weight only.

  • There are two tracking numbers associated with a GlobalPost shipment:

    1. The GlobalPost tracking number.

      ShipStation sends this tracking number to your customer and selling channel during the marketplace notification processes. For Economy shipments, packages are tracked only to the destination country. For Standard and Smartsaver shipments, packages are tracked to the destination address.

    2. The tracking number on the actual label generated in ShipStation.

      This tracking number can only be used to track the movement from the shipment's origin location to the GlobalPost sorting facility. It is not shared with your customer or selling channel.

  • Currently, GlobalPost labels do not support Unicode characters (for example, Kanji or Cyrillic).

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.