Details about using FedEx from ShipStation balance: Requirements, available features, and other notes.
When using ShipStation Carriers to ship with FedEx, there is no need to open your own FedEx account. Instead, you can start creating FedEx labels quickly and easily, as soon as you enter your billing details into ShipStation.
You can ship both domestically and internationally with FedEx from ShipStation.
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carriers, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.
Go to Settings > Shipping > Carriers
and click the Update button.
Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.
FedEx from ShipStation supports the following standard features and services:
FedEx from ShipStation provides the following additional features:
Feature |
Description |
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Carrier Insurance is available through ShipStation only. |
Any shipments over $100 CAD need to use ShipStation insurance options. Contact ShipStation Support to file a Claim. |
Saturday Delivery |
Saturday Delivery only for FedEx Express services to eligible destinations. There is a fee associated with this service. |
Picture Proof of Delivery Confirmation |
For qualified residential deliveries, Picture Proof of Delivery is available as a confirmation type. |
ShipStation manages all loss or damage claims for shipments sent with FedEx from ShipStation.
To file a claim for a lost or damaged shipment:
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Click this link to access the claim form: FedEx Canada from ShipStation Claim Form
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Fill in all the required fields and submit the form when complete.
Claims over $100 CAD Not Eligible
If you need to file a claim for a shipment with a declared value over $100, you must reach out to your insurance provider.
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ShipStation does not charge taxes for FedEx OneBalance.
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FedEx from ShipStation does not support third-party billing.
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DDP bill duties and taxes to the payor of the shipping charges is not supported.
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FedEx from ShipStation does not support shipping Dangerous Goods, Alcohol, or Dry Ice.
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COD (Collect on Delivery) and Scheduling Pickups are not available.
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FedEx from ShipStation does not support Money Back Guarantee (MBG) for shipping services.