Shopify and Shopify Markets Pro: International Orders with Global-e

ShipStation connects to your Shopify account and your Global-e Merchant GUID so that you can print shipping labels for your international Shopify orders directly within ShipStation. ShipStation supports Global-e with:

  • Shopify accounts that use Global-e app for their international shipments

  • Shopify Markets Pro accounts

This article will guide you through connecting your Global-e Merchant GUID to ShipStation and how to print Global-e shipping labels and documents for your international Shopify Markets Pro orders.

Requirements

  • Your Shopify account connected to ShipStation

  • The Shopify order number, SKUs (these must match SKUs from the related Shopify order).

  • Your Global-e Merchant GUID

    • The Global-e Merchant GUID is provided in your Shopify admin for Shopify Markets Pro as part of the Markets Pro activation process and in Preferences.

    • Shopify Markets Pro users must be running Shopify V2 and version 2022-10 of Shopify’s API.

    • When using the Global-e app, your Merchant GUID should have been supplied to you when you created your Global-e account. If needed, please contact your Global-e Account Manager to request your Merchant GUID.

  • Global-e requires an End of Day manifest. This is typically done once daily, right before the carrier picks up packages. Create the End Of Day manifest by logging in to your Global-e Admin web portal and running the End Of Day action.

Connect Your Global-e GUID to ShipStation

To connect your Global-e Merchant GUID to ShipStation:

  1. Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  2. Select the Global-e tile and click Connect.

    the global-e connection tile is shown
  3. Enter your Global-e Merchant GUID.

  4. Click Connect.

    Connect your Global-e Account popup. Boxes highlight 24-character Merchant GUID / Gooey-ID field & Connect button.

Print Global-e Shipping Labels

International Shopify orders shipped with Global-e will be automatically configured in ShipStation. There are no additional settings to configure, such as selecting the carrier or service or entering the weight or dimensions.

Order Numbers and SKUs

Make sure that the order numbers and SKUs that import into ShipStation match what you see in Shopify exactly. For example, if you notice that the order numbers in ShipStation are missing the prefix before the order number, you must contact ShipStation's support team to adjust the settings.

If you split orders, the SKUs must match what is in Shopify. There cannot be a shipment with an empty SKU#.

  1. Select the order to be shipped with Shopify Markets Pro / Global-e.

  2. Verify you have selected the correct Ship From address, if applicable.

  3. Click the Print Label button to print the shipping label.

    SHP_Globale_BTN_PrintLabel_MRK.png

The shipment information will display once the label has been printed, showing the service as Global-e.

SHP_Shipping_Service_Globale_MRK.png

Additional Details about Shopify Global-e

  • Shopify Global-e does not support carrier insurance or ParcelGuard for their shipments.

  • The ShipStation integration with Shopify Global-e does not support third-party billing.

  • Shopify Markets Pro with Global-e supports shipments originating from the United States only.

  • Third-Party Logistics (3PL) providers and warehouse operators: Global-e shipping labels MUST only be printed and manifested within ShipStation. Global-e label printing will not work with a file export to a WMS, ERP, or other systems.

  • Global-e labels can only be generated in ShipStation for Shopify orders.

  • Weight and dimensions cannot be configured for Global-e shipments in ShipStation.

  • For most shipments, customs forms/commercial invoices are generated electronically and are not required to be printed. However, if additional forms or documents are required, the forms will be printed along with the shipping label. Typically, two copies of these forms are required, one affixed to the box and one provided to the courier upon package pickup.

    If needed, the additional forms can be printed by selecting Print > Customs Forms in the Order Details screen.

  • Labels can be voided in ShipStation.

  • The Order number and SKUs in ShipStation must match Shopify records. A prefix identifier, like a # symbol on an order number, is not required to be included.

  • Automations do not run on Global-e orders.

  • Global-e does not support multi-package shipments.

  • ShipStation does not support connecting multiple Global-e accounts.

  • All Split shipments must contain at least one SKU in each new shipment.

  • If you need to change details on the label, such as updating the address, make your adjustments within Shopify instead of ShipStation.

  • You will only be charged for Global-e shipping labels once scanned and in transit.

Manifesting / End-of-Day in the Shopify Global-e Integration

ShipStation does not show which Global-e shipments require a manifest. To ensure shipments get manifested, you can run the manifest process on all Global-e shipments.

Only those shipments that require manifesting will appear on the manifest document Global-e returns. This action in Global-e will successfully move all shipments to the “Closed” tab of the End of Day page, without issue and regardless of a shipment’s requirement for manifesting.

If you are unsure if you should be manifesting, we recommend that you contact your Shopify representative to confirm that need.

If there is an error, ShipStation will show a generic error like, “There was a problem retrieving the manifest. Please try again. If the error persists, please contact service.marketspro@global-e.com.”

Troubleshooting Tips for Shopify: Global-e Integration

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: There was a problem processing the manifest, please try again. If the error persists, please contact your Shopify representative

What it means: Global-e does not currently show error messaging specific to manifesting. If there is an error ShipStation will show a generic error like this one.

What to do: Contact Shopify Global-e to learn more about the error with the manifest.

Error: Order Does Not Exist

Commonly looks like: Organization [shopifyOrgName] order [shopifyOrderNumber] does not exist

Global-e_Error_OrderDoesNotExist.png

What it means: The Global-e Merchant GUID you are using for the Global-e carrier connection in ShipStation cannot be matched to a corresponding Shopify Order Number.

What to do: Confirm that you're using the right Global-e Merchant GUID to be associated with the order number that is causing the error.

If this is the right GUID, check in Shopify to see if the appropriate globale tag appears on your Order List page. This should appear for all Global-e AND Markets Pro orders eligible for Global-e shipping.

Global-e_ORD-grid_Tags_global-e_MRK.png

For the Markets Pro orders, there should also be a Merchant of Record: Markets Pro indication on the Shopify Order Detail page.

Global-e_ODET_MarketsPro-MerchantofRecord_MRK.png

Error: Merchant was not found or is not active (Bad Request).

What it means: Your GUID is invalid or incorrect.

What to do: You must locate the correct GUID and update this information within ShipStation. If you cannot locate the correct GUID, contact your Global-e Account Manager for assistance.

Error:

"The shipment is missing required details”

OR

“This order does not have a package type selected”

OR

“The shipment is missing required details. Open the order details or shipping sidebar to review the label alert and see why your label was not created. Enter the required details and try again”

What it means: ShipStation There are two possible causes:

1. An automation rule running on this order caused an error.

2. You may be trying to use an unsupported workflow.

What to do:

Automation Rules: Check your automation presets and rules to make sure that they will not run on Global-e orders. You may need to contact support to make sure these orders bypass automation.

Workflow: Make sure the order you are trying to ship was imported via the Shopify integration and not from a manual store or a separate integration. If you checked this and you are still unable to ship your order, please contact our support team.