ShipStation connects to your Shopify account and your Global-e Merchant GUID so that you can print shipping labels for your international Shopify orders directly within ShipStation. ShipStation supports Global-e with:
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Shopify accounts that use Global-e app for their international shipments
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Shopify Markets Pro accounts
This article will guide you through connecting your Global-e Merchant GUID to ShipStation and how to print Global-e shipping labels and documents for your international Shopify Markets Pro orders.
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Your Global-e Merchant GUID
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For Shopify Markets Pro, the Global-e Merchant GUID is provided in your Shopify admin: part of the Markets Pro activation process as well as in Preferences.
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When using the Global-e app, your Merchant GUID should have been supplied to you when you created your Global-e account. If needed, please contact your Global-e Account Manager to request your Merchant GUID.
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To connect your Global-e Merchant GUID to ShipStation:
International Shopify orders shipped with Global-e will be automatically configured in ShipStation. There are no additional settings to configure, such as selecting the carrier or service, or entering the weight or dimensions.
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Select the order to be shipped with Shopify Markets Pro / Global-e.
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Verify you have selected the correct Ship From address, if applicable.
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Click the Print Label button to print the shipping label.
Once the label has been printed, the shipment information will display, showing the service as Global-e.
Additional step required for the Global-e app: End Of Day Manifest
Global-e requires you to create an End of Day manifest. Typically, this is done once per day, right before the carrier picks up your packages.
Create the End Of Day manifest by logging in to your Global-e Admin web portal and running the End Of Day action.
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For most shipments, customs forms/commercial invoices are generated electronically and are not required to be printed. However, if additional forms or documents are required, the forms will be printed along with the shipping label. Typically, two copies of these forms are required, one affixed to the box and one handed to the courier upon package pickup.
If needed, the additional forms can be printed by selecting Print > Customs Forms on the Order Details screen.
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Global-e labels can only be generated in ShipStation for Shopify orders.
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Labels cannot be voided within ShipStation.
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You will only be charged for Global-e shipping labels once they are scanned and in transit.
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Shopify Markets Pro with Global-e supports shipments originating from the United States only.