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  2. Troubleshooting Guide
  3. Store Troubleshooting

Reconfigure your eBay Store

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ShipStation Content Team

Updated

eBay requires a reconfiguration after certain settings have been changed or a certain amount of time has passed. eBay specifically requires a reconfiguration once a year.

Multiple eBay Stores

If you're reconfiguring multiple eBay stores in ShipStation, we recommend you log out of any active eBay sessions before reconnecting the accounts.

Receiving a 404 Error? You may need to migrate to the new eBay integration.

The basic steps to reconfigure your eBay store are:

  1. Edit your Marketplace Connection in ShipStation's store Settings.

  2. Re-enter your connection details for the store.

  3. Authorize the connection on your eBay account

  4. Refresh the store on the Orders grid.

Reconnect your eBay store

For detailed steps to reconfigure your store, see below:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  3. Click the Action Menu Gray ellipsis next to the store you want to reconfigure, then click Edit Marketplace Connection.

    Store Setup page with arrow pointing to ellipsis icon and dropdown menu showing Modify Store Connection option highlighted

  4. Click Connect.

    Image: popup to connect your eBay store. Box highlights Connect button

  5. Log in to your eBay account to authorize the connection.

  6. Click the Import icon Import icon, or Refresh-stores icon. Grey circular arrow symbol (clockwise), inside of a black square in ShipStation to attempt an order import.

    If the import was successful, you will see a green check next to a successful update message and the orders will appear in your Orders grid.

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