Details about using Purolator from ShipStation: Requirements, available features, and other notes.
With Purolator from ShipStation you can start creating domestic Purolator labels as soon as you activate ShipStation Carriers. No need to open your own Purolator account to connect to ShipStation.
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.
Go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.
Purolator from ShipStation supports the following standard features and services:
Purolator from ShipStation allows for the following additional features:
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Feature |
Description |
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File a Claim for lost or damaged shipments. |
You can file a claim for lost or damaged shipments with Purlator using the Purolator Claim form or their Virtual Assistant. You can submit a claim without an account number by using an asterisk * in the form's account number field. |
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Purolator from ShipStation does not support third-party billing.
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Purolator from ShipStation does not allow shipping dangerous goods or shipments containing liquids. If you need to ship dangerous goods or liquids with Purolator, you must contact Purolator to start your own account, which you can then use with ShipStation.
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You cannot void Purolator from ShipStation labels after midnight EST of the day following the Ship Date. For example, if you create a label on Tuesday and need to void it, you must do so before 12 am EST Wednesday. After that, you will not be able to void in ShipStation. If you were unable to void a label in the required time frame, please contact ShipStation support for further assistance.
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Purolator from ShipStation does not support scheduling pickups in the ShipStation app.